Frequently Asked Questions

Q: How does therapy work?

A: The therapist will conduct an initial assessment to determine the unique level and personalized plan of care. (These documents should always be relevant and easily updated with the client involvement- assessment information is updated as needed). The therapist and the client begin working on the steps to reach their goal. Some clients may not have a clear idea of what their goal(s) is and that’s okay. The therapist will help the client prioritize the need and decide on what you want to work towards.

Q: Do you provide in-person or virtual (online) appointments?

A: Yes, we provide both. Each of the providers has their own schedule and specific in-person appointment slots. Contact us today to find out if an in-person appointment is available at a time that works best for you. In-person appointments require a COVID-19 screening, social distancing, and masks.

Q: Is the cost for an in-person more than a virtual (online) appointment?

A: No, the cost of an in-person and a virtual appointment is the same. All financial related questions should be directed to the billing department (Jamal Salih or Juwairiah Abdus-Saboor will respond within 48 hours to all inquiries –

Q: How long are outpatient therapy/counseling sessions?

A: Most often an outpatient therapy/counseling session is about 60 minutes. They can also range from 25 minutes to 50 minutes. Below are some examples of how a person may choose the time length of a session.
60-minute Sessions: If you are a person that likes to talk it out more, have time to process, obtain feedback, and practice a skill. Or you would simply like more time to focus on a particular area.
45-minute Sessions: If you would like to go a little deeper and discuss a topic or some tips on managing the issue and/or symptoms.
30-minute Sessions: If you want a quick check-in, review a concept, or want to gain feedback on a specific area.

Q: What if I am unable to afford therapy or the provider I want to see does not accept my insurance?

A: We want to make psychotherapy and/or counseling affordable for all. Discuss payment plan options, funds from ICNA Relief (a non-profit program that covers a limited number of outpatient therapist sessions), and special insurance programs (employee assistance programs, out-of-network reimbursements, or single case agreements).

Q: Is it okay if I don’t know exactly what I want to work on in a session?

A: Yes, being unclear about what to do to solve your problem is one of the main reasons why people attend therapy. No pressure to have all the answers, sometimes “I don’t know” is the best answer. Prepare to explore more in your sessions.

Q: Should I go the self-pay or insurance route?

A: In both options, RCG staff must maintain the client's privacy within the guidelines of the HIPAA Act. To learn more about your privacy rights, select the Clients Rights and Privacy tab on the home page. Self-Pay allows more freedom with practice methods, no need for a diagnosis, extra layer of privacy (for example, treatment information will not be recorded in a portal with an insurance company that allows your other providers access the information), and flexibility over frequency, and time duration. Insurance providers allow for financial support (at times your insurance policy may cover over 50% of your session) and collaboration with other providers and stakeholders (sharing information between providers allows providers to be more diligent and effective with your treatment).

Q: Do you have Spanish speaking therapist/counselor?

A: Yes, we do. Daniella Rivera is a licensed clinical social worker associate who is fluent in Spanish and English.

Q: Do you have an Arabic speaking therapist/counselor?

A: Yes, we do. Randa Elsayed is a certified NLP (Neuro-linguistic programmer), Reiki Healer, and Life Coach, who is fluent in Arabic and English. Jamal Salih, the administrator, and financial director is also fluent in Arabic.